Help Center
Find answers to common questions about ScamBrake.
Getting Started
How do I install ScamBrake?
Click the "Add to Chrome" button on our download page, then confirm when your browser asks for permission. ScamBrake will start working automatically.
Do I need to create an account?
No! Basic scam detection works immediately without any sign-up. Creating a free account unlocks additional features like AI opinions and alert history.
Will ScamBrake slow down my computer or email?
No. ScamBrake works in the background and uses minimal resources. You won't notice it unless a scam is detected.
Browser Permissions
Why does ScamBrake need to read my emails?
ScamBrake only reads visible text on your screen to detect scams. We never read emails you haven't opened, never access your password, and never see attachments.
Can I turn off ScamBrake on certain websites?
Yes! Click the ScamBrake icon in your browser and toggle it off. You can re-enable it anytime.
What data does ScamBrake store?
For free users, nothing. For Premium users, we only store masked snippets (with personal info removed) and timestamps. We never store full messages or PII.
Why Was This Flagged?
How accurate is ScamBrake?
In testing, ScamBrake detected 100% of known scam patterns with zero false positives. However, no system is perfect—use ScamBrake as a warning, not a guarantee.
Can I disagree with a warning?
Yes! Click "Dismiss" on any warning banner if you believe it's a false alarm. ScamBrake learns from patterns, not individual cases.
What if I miss a scam?
Report missed scams through the extension popup. Our team reviews submissions to improve detection.
Billing & Premium
Is ScamBrake really free?
Yes! The core scam detection is free forever with no limits. Premium features (unlimited AI opinions, caregiver sharing) are optional.
When does Premium launch?
Premium is currently in beta and free for all users. Paid pricing will launch after beta testing, with a 30-day notice period.
What's included in Premium?
Unlimited AI second opinions, alert history and analytics, caregiver sharing features, and priority support.
Data & Privacy
How do I delete my data?
Visit our Data Deletion page to submit a request. All your data will be permanently deleted within 30 days.
Does ScamBrake sell my data?
Never. We don't sell data to anyone, ever. Your privacy is fundamental to our mission.
How do I opt out of caregiver sharing?
Click the ScamBrake popup, go to Settings, and toggle off caregiver sharing. All alerts stop immediately.